Support

When you need help or have questions, High Country Casino makes it their goal to respond ASAP. Live chat allows for very quick responses. You can also refer to this quick FAQ page and see if other players have already asked your question.

A Quick FAQ Guide

Here are five questions that players ask regularly.

#1 – Can I Play Here?

High Country Casino follows the laws of the UK. They do not expressly ban players in their terms and conditions, but they do ask that you make sure you understand the laws in your country before you sign up. Players from the USA are allowed to join the casino.

#2 – Is There a Mobile Casino?

Yes, play casino games on your Android, Apple, or Windows device. Otherwise, you can play in the instant play casino or download the free casino software to your computer.

#3 – What Deposit Methods Are Available? How About Withdrawals?

Players can deposit funds using Bitcoin ($5 to $500), credit card ($20 to $5,000), Neteller (not available for players from Australia, Canada, and UK, or the USA), or prepaid gift cards ($20 to $5,000). Withdrawals are made via Bitcoin ($150 to $5,000), courier check ($400 to $2,500), direct deposit ($150 to $1,250), or mailed check ($150 to $399.99). Direct deposits are only available with U.S. banks.

#4 – Are No Deposit Bonuses Available?

High Country Casino no deposit bonus codes are available for a free trial. You have to find them at a casino affiliate site, however. Before you can withdraw any winnings from the bonus, you need to deposit at least $25 and wager that deposit five times. The no deposit bonus must be used on Keno, scratch cards, and slots. Other games are not allowed. If you find a free spins bonus, that is only valid for the slot game that's listed in the casino coupon terms.

#5 – Is There a VIP Program?

There is a VIP program. VIP members enjoy cash back offers, customized bonuses, and other perks.

Reach Casino Support One of Two Ways

You can email casino support. The casino asks for a day to respond. If you need faster casino help, click “Chat Now” to chat with a customer support representative immediately. If you haven't heard back, email the team at support@highcountrycasino.com and explain it's been 24 hours and you haven't heard back.